By Rina RedelinghuysCQuential Customer Services Executive

The last mile fulfilment process is becoming more dynamic as customer expectations change. The delivery experience is a key differentiator and the deciding factor in garnering customer loyalty and ensuring return.

Due to the complexity and variability within e-commerce, a flexible and responsive business model is required if businesses are to compete. Technology has allowed companies to deal with the complexities and share critical information that builds customer confidence and trust.

The introduction of technology enables businesses to:

Customer experience can be enhanced by delivery software in numerous ways

It allows customers to stay informed of the status of their orders through delivery (last mile) software. By receiving real time notifications regarding the location of their parcels, when it is scheduled for delivery and by whom.  The importance of notifying customers of potential delays cannot be underestimated if one is to avoid bad customer experiences.

With advanced delivery software providing real-time visibility of delivery status, flexibility and speed of delivery, supply chains and logistics will be boosted and customers will be satisfied. In a nutshell, this is the essence of competitive edge.


For more information, contact one of our Business Consultants at 011 712 1300; email info@cquential.com, or visit our website at www.cquential.com

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram