Plumblink
Cquential positions Plumblink for growth

Plumblink turned to Cquential Warehouse Management Systems (WMS) for a modern, integrated warehouse management system that would provide a robust platform for its growth strategy, build its brand by providing improved customer service, and boost governance.
Client profile
Plumblink is a specialist plumbing, bathroom and kitchenware merchant currently operating from over 95 branches strategically located throughout Southern Africa and Namibia. More than 10,000 quality products are sourced from over 600 of the best local and international suppliers, as well as its ‘home brand’ Plumline, added in 2011 and continually expanding. Plumblink has a customer base of over 5000 loyal customers, ranging from government to commercial, industrial and housing contractors, as well as DIY enthusiasts. The company was acquired by the Bidvest Group in 2015.
Business challenge
“Cquential’s WMS – complemented by our team’s combined knowledge of business processes, warehousing operations and technical expertise– made it a compelling choice” Shaun O’Brien, Cquential CEO.
“Plumblink had a largely manual approach to warehousing, with no systems in place to provide the level of stock control and throughput they needed, particularly as the business was expanding strongly,” says Shaun O’Brien, CEO at Cquential.
“Cquential’s WMS – complemented by our team’s combined knowledge of business processes, warehousing operations and technical expertise – made it a compelling choice as it is amply capable of fulfilling all of the client’s strategic business goals,” he notes.
Cquential’s solution
A major part of the endeavour was helping the Plumblink team make the transition from manual to digital processes
Business benefits
“Our relationship with Cquential is key to helping us to remain at the top of our game going forward.” Luvuyo Mgidlana, Operations Director at Plumblink
- Easier, improved management of workforce performance.
- Increased productivity of warehouse workforce. The business has been able to achieve growth in volumes, without having to increase resources.
- Improved stock accuracy, enabling better inventory management in both warehouses and stores, and more efficient replenishment. For example, time taken for stock-taking has been halved and the results are more accurate.
- Improved customer service through accurate fulfilment of orders and quicker turnaround times. This is vital in ensuring customer satisfaction and also reducing the costs associated with returns.
- The system provides a reliable audit trail to enhance governance—essential for a listed company.
“Cquential’s WMS has transformed our warehouse operations, greatly increasing our ability to manage inventories closely while providing faster, more accurate service to all our customers,” says Luvuyo Mgidlana, Operations Director at Plumblink.
“Our growth strategy is ambitious, and it will only succeed if vital back-office systems and processes like this are running smoothly and can scale as the business grows. Our relationship with Cquential is key to helping us to remain at the top of our game going forward.”
About Cquential:
Cquential Solutions – a member of the Argility Technology Group – is a software development and services company that provides complete solutions for Supply Chain and Warehouse Management.
Cquential WMS – our sophisticated Cloud Warehouse Management solution, has been developed in-house by our team of highly experienced warehouse and IT management experts. Cquential’s globally competitive technology enables companies to transform their warehouses into strategic assets thus becoming an integral part of the supply chain. We work with customers to design and implement flexible, scalable, warehouse solutions that enable them to rapidly respond to ever changing operational needs. Our solutions – successfully deployed in South Africa and around the world – are suited to multiple warehouse environments from small to multi-national corporations and across multiple sectors from manufacturing, retail, chemical, food and beverage, to pharmaceuticals and logistics.
For further information visit our website: newsite.cquential.com
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Email: info@cquential.com
Plumblink Case Study
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